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Terms & Conditions

Last updated: June 8, 2026

Please read these Terms and Conditions carefully before using our services or website. By dropping off a device, requesting a repair, or using our website, you agree to be bound by these terms.

1. Services

Computer Repair in Palm Desert provides diagnostic and repair services for personal computers, laptops, MacBooks, and related devices. All repair work is performed by our technicians at our Palm Desert location: 73163 Silverleaf Ct, Palm Desert, CA 92260.

2. Estimates & Authorization

All repairs begin with a free diagnostic. After assessment, we will provide you with a written or verbal estimate before any repair work begins. Work will only proceed with your explicit authorization. You have the right to decline a repair after receiving an estimate — no charge will apply for the diagnostic in this case.

By authorizing a repair, you confirm that you are the owner of the device or have the authority to authorize work on it.

3. Repair Turnaround

We aim to complete most repairs same-day or within 24–72 hours. Turnaround times depend on parts availability and workload. We will communicate estimated completion times and notify you of any delays. We are not liable for losses resulting from repair delays.

4. Pricing & Payment

Prices are based on the estimate provided prior to repair. Final charges will not exceed the authorized estimate without additional approval from you. Payment is due upon pickup. We accept cash, major credit/debit cards, and other payment methods as posted at our shop.

Devices not picked up within 30 days of repair completion may be subject to storage fees. Devices not claimed within 90 days may be recycled or disposed of in accordance with applicable law.

5. No Fix, No Fee

If we are unable to repair your device, you will not be charged for labor. This applies to standard repair attempts. Data recovery and specialty services may have evaluation fees which will be disclosed upfront.

6. Warranty

We provide a 90-day warranty on parts and labor for all completed repairs. This warranty covers defects in our workmanship and any parts we supply. It does not cover:

  • New or unrelated damage occurring after the repair
  • Liquid damage or physical damage sustained after pickup
  • Issues caused by software, viruses, or user error
  • Normal wear and tear

To make a warranty claim, contact us within the warranty period with your repair receipt.

7. Data & Privacy

We are not responsible for data loss during the repair process. We strongly recommend backing up all data before bringing in your device. In cases where data loss is a known risk (e.g., drive replacement, OS reinstall), we will inform you before proceeding.

We will not access, copy, or share personal data on your device beyond what is necessary to perform the repair. See our Privacy Policy for full details.

8. Limitation of Liability

Our liability for any claim arising from our services is limited to the amount you paid for the specific repair in question. We are not liable for indirect, incidental, or consequential damages, including lost profits, lost data, or loss of use of your device.

We are not responsible for pre-existing conditions discovered during repair, including latent hardware defects that become apparent during the repair process.

9. Abandoned Devices

Devices left at our shop without communication for more than 30 days after a repair estimate or completed repair will be considered abandoned. We reserve the right to dispose of or recycle abandoned devices after 90 days with no further obligation to the owner.

10. Website Use

The content on our website is provided for general informational purposes only. We make no representations or warranties about the accuracy or completeness of any information on this site. Pricing, services, and availability are subject to change without notice.

11. Governing Law

These Terms are governed by the laws of the State of California. Any disputes arising from our services shall be resolved in the courts of Riverside County, California.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Updated terms will be posted on this page. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

13. Contact Us

For questions about these Terms, please contact us: